The following Terms and Conditions of use (the "Terms of Use") govern your use of https://raytools.ae, which shall include, without limitation, the home page, splash page, and all other pages under the same top level domain name, and all content thereon (the "Website") as provided by MD Power Machines FZCO ("MDPM")

https://raytools.ae is owned and operate by MD Power Machines FZCO, trading as Medium Heavy Equipment & Machinery Trading LLC, for its own benefit and the benefit of its affiliates and subsidiaries (together "we", "us", and "our").

Please read these terms and conditions (the "Terms of Use") and any other terms applicable to the use of the Website, including the privacy and cookie policy (the” Privacy Policy”), as together they form the terms governing the relationship between us and you (collectively, the “Terms”). We may change or update our Terms from time to time and at any time without notice to you, by posting such changes on the Website as we strive to improve our services. However, it is your responsibility to read the Terms prior to Using the Website. By using the Website, you accept and agree to these Terms, and by using the Website following any modifications to these Terms, you agree to be bound by any such modifications to these Terms. If you do not agree to these Terms, you may not access or otherwise use the Website.

Eligibility

We aim to make the Website and the services we offer available to all our customers. However, to use the Website, you must be at least 18 years of age, and able to lawfully: (i) make payment thought one of our accepted payment methods; (ii) agree to these Terms; and (iii) enter into binding contracts with us.

https://raytools.ae site will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Proprietary rights

MDPM is the authorized user of any trademark, and/or service mark appearing on the Website, and is (unless otherwise indicated) the licensee of the Website, the information, content, images, graphics, text, manuals, bulletins, materials and other items appearing on the Website (the "Materials"), the selection, compilation, arrangement and presentation of all such Materials, and the overall design of the Website. All other trademarks, service marks and logos used in the Website are the trademarks, service marks or logos of their respective owners. We do not grant you or any other user any license to our trademarks, service marks, other copyrightable material or any other intellectual property (including, without limitation, the Materials) by including them on the Website or by allowing you to access the Website. Any commercial use of the Website not authorized by us is strictly prohibited. The Website and the Material is for your personal use any and you must not reproduce, republish, transmit (including broadcast), distribute, adapt, link to or use, copy, download or save any of the Material on the Website, except as permitted by the Website or by MDPM or the relevant owner. You may, however, print one (1) copy of the information on the Website solely for your internal or personal use, research, study or records provided: (i) you do not modify the Material from how it appears on the Website unless authorized by MDPM or the relevant owner of the Material and then only in accordance with any conditions that may be imposed; (ii) you ensure the notation appropriate copyright designation appears on any Material you print; and (iii) you do not seek to exercise, assert, or represent in any manner any rights in the Material.

Pricing orders

When you place the Order with us, you commit to buy the items described in that Order, at the price displayed for each product on the Website, in addition to any service charges such us delivery fees, taxes and duties where applicable, at the time of placing the Order. However, Orders are subject to our acceptance, which will be communicated to you when you will receive an email from us confirming your Order has been processed by us and/or your item(s) have been dispatched for delivery. No party other than us has the authority to confirm acceptance of the Order. We may reject Orders at our sole discretion including for reasons such us errors in prices of products, other technical errors affecting the Website or the ordering process payment, suspected fraud. Suspected violation of the prohibition on commercial use of the Website, shipping restrictions or stock unavailability.

Stock Availability

Items in your Website basket are not reserved until your Order is paid for in full and accepted by us. The information provided on the Website is only an estimate and may not be up to date at the time of placing an Order due to the frequency of the transactions that are carried out on our Website. Unfortunately, we cannot always guarantee that an item which is displayed as in-stock on the Website at the time you placed it in your basket will be available at the time you place the Order. Should this happen, we will notify you and arrange for a full refund to your original payment method.

Cancelation and changes

You may, at any time prior to your Order being marked as "Processed" on our online Order tracking system, contact us via email info@mdpower-machines.com or call us +971 52 660 5411. If you do so, we will at your request either: (i) cancel the Order and issue you with a full refund, or (ii) we may agree to make certain changes to the Order, subject to stock availability and any applicable price adjustments.

Pricing

The prices of items displayed on the Website are provided in United Arab Emirates Dirhams (AED). The prices of item displayed on the Website do not include any fee chargeable for services you may select as checkout such as delivery costs, or duties to which the Order may be subject to. Any such additional costs will be calculated and added to the Order price at checkout. The delivery address you provide, the items and services you select with your Order, and the method of delivery you choose will dictate what delivery charges and duties may apply (if any). 

Although we make every effort to ensure the prices or charges communicated to you in connection with your Order are accurate, errors may occur and we reserve the right to correct such errors provided it does not affect your rights as a customer. If we believe there was an error in the price calculation of your Order, we will aim to remedy that error in the following ways:

· If your Order was inadvertently processes by us, we may at our discretion:

1. cancel the Order (or part thereof), arrange for the collection of the mis-priced item(s) from your original Order delivery address, and issue you a full refund including original Order delivery fees and duties (if applicable);

2. where the price you paid is lower than the actual price of the item, honour the Order; or

3. where the price you paid in the Order for a particular item is higher than the price of the item, we will refund you the difference in the price of the item;

· If your Order has not been processed, we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy the item at the correct price or otherwise cancel the Order (or part thereof) and receive a refund instead.

Payment

When you place an Order using a payment card that only processes payments in a currency other than the currency that applies to your Order at checkout, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is processed. You bank or card issuer may also charge other fees for processing the payment.

We currently accept the following payment methods for Orders placed on our Website: Visa cards; Mastercards; American Express cards; PayPal; Apple Pay and, where available, cash on delivery. All payments will be processed at the time you place your Order, except for cash on delivery (where available). We currently offer cash on delivery for Orders in the value of up to 1,000 AED (if the items in the Order qualify for cash on delivery).

By entering your payment details onto our Website, you warrant and represent that you are duly authorized to use that payment method for the purchase of the Order. We reserve the right to decline Orders without any liability to you where we reasonably believe the payment method used was not authorized for such use, where we are unable to validate or verify the payment method, or if we suspect some other illegal or irregular activity associated with the payment.

Shipping and Delivery

Our current delivery options and pricing is set out in the table below.

Orders placed outside of working hours (9am-8pm) and/or during any public holidays will be deemed placed on the first working day following the Order's submission. Delivery timelines are estimates and delay may inevitably occur. Time shall not be considered of the essence. Order delivery may face delays during promotion periods, sale season and public holidays. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or you request a postponement of the delivery. It is your duty to ensure you are available to receive the Order delivery. Our couriers may make up to 4 phone calls to book the delivery time slot with you and will make up to 3 attempts to deliver to you before your Order will be cancelled

Refund process

Items can be returned by arranging them to our in the UAE by either:

1. Contacting us by calling our UAE +971 52 660 5411; or

2. Contacting us by email info@mdpower-machines.com

All items returned to us will be inspected. If we are satisfied with the condition of the item returned, we will process the return and notify you once a refund has been issued with the value of the refund.

Disclaimer

The information provided on this Website about our products is for general informational, educational and guidance purposes. While MDPM has endeavoured to ensure that the Materials are correct and current at the time of publication, the Website and all Materials provided therein are provided "as-is" without warranty of any kind, either express or implied. Without limiting the foregoing, neither MDPM nor any other party involved in creating, producing, maintaining or delivering the Website makes any representation or warranty regarding the accuracy, completeness or currency of the Website or the Material, that the Website will meet user requirements, that access to the Website will be uninterrupted, that the Website or the server which transmits Material to you is free from defects, worms, viruses or other harmful components, or that any such defects or errors will be corrected. It is your responsibility to ascertain whether the Materials downloaded from the Website are free of viruses, worms or other harmful components. You assume full responsibility and all risks arising from use of the Website. We are not responsible for any errors, omissions or defects in the Material. If you are dissatisfied with the Website, your sole remedy is to discontinue the Website.

With respect to any Raytools product, you should refer to the applicable operator, service, or instruction manuals for a complete description of instructions, care, intended use and cautions. Manuals and field service bulletins available on this Website may contain instructions for service that should be performed only by a qualified, and in some cases, a licensed technician. Damage due to improper installation, modification of the system or equipment, or from the use of parts other than genuine Raytools parts is not covered by the MDPM warranty.

Communications with us

All communications you send to us or the Website (including, without limitation, through the Website, by electronic mail or by other means) are on a non-confidential basis and shall be the exclusive property of MDPM. Except as set forth in the Privacy Policy, MDPM is under no obligation to refrain from reproducing, publishing or otherwise using the content of any such communications for any purpose without obligation to you. You are responsible for the content of any communications sent to us or the Website, including, without limitation, the veracity and accuracy of such content.

Limitation on liability / indemnity

To the extent permitted by law, in no event shall MDPM be liable or responsible for any loss or damage (including any indirect, incidental, special, punitive or consequential loss or damage) resulting from your use of or reliance upon the Website and/or Material.

Legal requests

MDPM cooperates with law enforcement inquiries, as well as other third parties, to enforce laws. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us, service or content providers we work with, or you to possible legal liability.

Modification

MDPM reserves the right to modify or supplement this Privacy Policy at any time. Because of this you should read this Privacy Policy every time you access MDPM Websites. All modifications or supplements to this Privacy Policy are effective when posted on the Website.

Governing Law and Jurisdiction

These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates